Store Policy
Welcome to Meta Jewelry LLP! Please carefully read our store policy regarding terms and conditions, shipping, delivery, cancellation, and refunds before making a purchase. By shopping with us, you agree to the following terms:
Terms and Conditions
1. **General**
- These terms govern your use of www.metajewelry.com and any transactions you engage in with us, either online or offline.
- By placing an order, you agree to these terms and conditions.
2. **Product Information**
- We strive to provide accurate descriptions and images of our products. However, variations in color, size, or finish may occur due to photographic or screen display settings.
- All jewelry items are crafted with care, and we ensure high-quality standards for our products.
3. **Pricing**
- Prices are subject to change without prior notice. Prices at checkout will reflect the most current rate.
- Prices do not include applicable taxes or shipping fees, which will be calculated at checkout.
4. **Warranty**
- We provide a warranty of 1 year for all jewelry items. This covers manufacturing defects but excludes damage due to improper use or wear and tear.
Shipping & Delivery
1. **Shipping Time**
- We aim to process and ship orders within 15 days of the order confirmation date.
- All orders are shipped via trusted courier services. Once dispatched, you will receive a tracking number to monitor your shipment.
2. **Delivery Locations**
- We currently deliver across India. For international shipping, please contact us at India@metajewelry.com before placing your order to inquire about availability.
3. **Shipping Fees**
- Shipping fees vary depending on your location and the size of the order. These will be calculated and displayed during the checkout process.
4. **Delivery Delays**
- While we strive to meet our shipping timelines, delays due to unforeseen circumstances, including weather, strikes, or customs clearance, may occur. We are not liable for such delays, but we will do our best to keep you updated.
Cancellation and Refund Policy
1. **Order Cancellation**
- Due to the custom nature of our jewelry, we **do not allow cancellations** once an order has been placed. Each piece is specially made or curated, making it impossible to cancel.
2. **Refund Policy**
- Refunds are not available for any product, as all sales are final. However, if the item arrives damaged or defective, we will arrange for a repair or replacement as necessary.
3. **Repair Policy**
- We offer free repairs for any manufacturing defects within **90 days** from the date of delivery. For non-manufacturing repairs, please contact us at India@metajewelry.com or call 02613567828 for an evaluation of the damage and potential repair options.
Contact Us
For any queries regarding our store policy, feel free to reach out to us:
META JEWELRY LLP
B-309, 3rd Floor, Diamond World, Mini Bazar, Varachha, Surat
Phone: 02613567828
Email: India@metajewelry.com